Versand
Store: Norydexan
Address: 34 Rue Saint Hippolyte, 65350 Marseillan, France
Email: contact@norydexan.com
Phone: +33497238262
Full Name: Dominique Baudouin
At Norydexan, we are committed to providing a fast, secure, and reliable delivery experience. This Shipping Policy explains how we process, ship, and deliver your orders.
1. Processing Time
All orders are processed within 1–2 business days after payment confirmation. Once your order has been dispatched, you will receive a confirmation email with a tracking number and tracking link to follow your shipment.
Please note that orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Time and Delivery Area
We currently ship to multiple international destinations using trusted private courier services to ensure safe and timely delivery.
- European Union & Switzerland: 8–10 working days
- United Kingdom: 6–10 working days
- South Africa: 8–12 working days
Delivery times may vary slightly depending on the destination and local courier operations.
3. Shipping Fees
- Free Shipping & Returns from €30: Orders above €30 qualify for free delivery and free returns.
- For orders below €30, standard shipping fees apply and are calculated at checkout.
All prices displayed on our website include VAT.
4. Order Tracking
Once your order has been shipped, you will receive an email with your tracking details. You can track your parcel at any time online.
If you do not receive tracking information within 48 hours, please contact us at contact@norydexan.com.
5. Delivery Issues
If your order is delayed, lost, or arrives damaged, please contact us immediately. We will coordinate with the courier to resolve the issue as quickly as possible.
Norydexan is not responsible for delays caused by incorrect address details, courier issues, customs procedures, or force majeure events.
6. Address Accuracy
Please ensure that all shipping information is entered correctly at checkout.
We are not responsible for orders delivered to incorrect addresses due to customer error.
If you notice a mistake after placing your order, contact us immediately so we can attempt to correct it before shipment.
7. Split Shipments
In some cases, items from the same order may be shipped separately due to stock availability or logistics. If this occurs, you will receive separate tracking details for each shipment.
8. Customer Support
Our support team is available 24/7 to assist with shipping inquiries, tracking issues, or delivery concerns.
You can contact us anytime at contact@norydexan.com.