Store: Norydexan
Address: 34 Rue Saint Hippolyte, 65350 Marseillan, France
Email: contact@norydexan.com
Phone: +33497238262
Full Name: Dominique Baudouin
At Norydexan, we are committed to offering stylish, high-quality women’s fashion. All garments — including dresses, seasonal collections, and knitwear — undergo strict quality checks before shipment. This Warranty Policy outlines what is covered, what is not covered, and how to request assistance.
1. Warranty Coverage
All clothing items are covered by a 30-day quality assurance warranty from the date of delivery.
This warranty covers:
- Manufacturing defects
- Seam or stitching issues
- Faulty or detached buttons, clasps, or zippers
- Fabric defects present upon arrival
- Incorrect item, color, or size received
- Damage caused during shipping
If any of these issues occur, we will offer a replacement or a refund.
2. What the Warranty Does NOT Cover
The following situations are not covered under this warranty:
- Normal wear and tear
- Damage caused by washing, drying, or ironing
- Shrinkage, fading, stretching, or fabric wear due to use
- Makeup, deodorant, perfume, or other stains
- Accidental damage (tears, cuts, burns, pulled threads, etc.)
- Damage caused by misuse or product alteration
- Items returned with odors (smoke, perfume, detergent, etc.)
- Final sale or non-returnable items (if applicable)
These conditions are not considered manufacturing defects.
3. How to File a Warranty Claim
To submit a claim, please email us at contact@norydexan.com with the following:
- Your order number
- Clear photos or videos showing the issue
- A brief explanation of the problem
Our team will review your request within 24–48 hours.
4. Approved Warranty Solutions
If your claim is approved, you may choose one of the following options:
- A free replacement (same item, size, and color if available)
- A full refund to your original payment method
- Store credit for future purchases
All shipping costs related to approved warranty claims will be covered by us.
5. Warranty Timeframe
Warranty claims must be submitted within 30 days of delivery.
Claims made after this period may not be eligible.
6. Customer Support
Our support team is available 24/7 to assist with warranty claims, returns, or product inquiries.
You can contact us anytime at contact@norydexan.com.