Politique de remboursement
Store: Norydexan
Address: 34 Rue Saint Hippolyte, 65350 Marseillan, France
Email: contact@norydexan.com
Phone: +33497238262
Full Name: Dominique Baudouin
At Norydexan, your satisfaction is our top priority. We are committed to delivering high-quality products and a seamless, worry-free shopping experience. If you are not completely satisfied with your purchase, we are here to assist you every step of the way.
1. 60-Day Money-Back Guarantee
We offer a 60-day satisfaction guarantee on all purchases. If you are not fully satisfied with your product, you may request a return within 60 days of delivery for a refund, in accordance with our Return Policy.
To be eligible for a return, items must be in their original condition, and additional conditions may apply.
2. Conditions for Returns
To qualify for a return:
- The item must be unused, unwashed, and in its original condition.
- It must be returned in its original packaging with all accessories (if applicable).
- Proof of purchase (order number or receipt) must be provided.
Returns that do not meet these requirements may not be accepted.
3. Return Process
To initiate a return, please contact our support team at contact@norydexan.com with your order number and reason for return. We will provide you with the return address and detailed instructions.
Once your return is received and inspected, you will receive a confirmation email and your refund will be processed.
4. Refunds
Approved refunds will be issued to your original payment method within 5–10 business days after we receive and verify the returned item. Please note that depending on your payment provider, it may take additional time for the refund to appear in your account.
5. Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return your original purchase for a refund and place a new order.
6. Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include clear photos of the issue, and we will arrange a replacement or issue a full refund at no additional cost.
7. Non-Returnable Items
Some items are non-returnable for hygiene or safety reasons (such as personal care items, undergarments, or opened sealed products). These items will be clearly indicated on the product page.
8. Late or Missing Refunds
If you have not received your refund after 10 business days:
- Check your bank account again.
- Contact your credit card provider, as processing times may vary.
- If the issue persists, contact us at contact@norydexan.com for further assistance.
9. Free Returns
We offer free returns on orders over €30. For orders below this amount, return shipping costs may apply unless the item is defective or incorrect.
10. Customer Support
Our support team is available 24/7 to assist you with returns, refunds, or any product-related inquiries. Feel free to contact us anytime at contact@norydexan.com.