1. How long does delivery take?
Orders are processed within 1–2 business days after payment confirmation.
For deliveries within France, shipping typically takes 2–3 business days once dispatched.
For other EU countries, delivery may take 4–8 business days, depending on the destination and courier.
2. How much does shipping cost?
We offer free shipping and returns on all orders over €30.
For orders below this amount, a standard shipping fee may apply and is calculated at checkout.
All prices on our website include VAT.
3. How can I track my order?
Once your order has been shipped, you will receive a tracking email with your tracking number and link.
You can use it to follow your package in real time until delivery.
4. What payment methods do you accept?
We accept secure payments via:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
All transactions are encrypted and processed securely.
5. Can I change or cancel my order after placing it?
If you need to modify or cancel your order, please contact us immediately at contact@norydexan.com.
We can only make changes before your order has been shipped. Once dispatched, cancellation is no longer possible, but you may return the item after delivery.
6. What is your return policy?
We offer a 60-day money-back guarantee.
If you are not satisfied with your purchase, you may return it within 60 days of delivery for a full refund.
Items must be returned in their original condition and packaging.
For full details, please see our Refund Policy.
7. How do I start a return?
Simply contact us at contact@norydexan.com with your order number and reason for return.
We will provide return instructions and the return address.
Once received, your refund will be processed within 5–10 business days.
8. What should I do if my order arrives damaged or incorrect?
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Send clear photos to contact@norydexan.com, and we will replace the item or issue a full refund.
9. Do you offer exchanges?
We currently do not offer direct exchanges.
If you need a different item, please return your product for a refund and place a new order.
10. Are your products covered by warranty?
Yes, all our products are covered by a quality assurance warranty.
If you experience any manufacturing defects or quality issues, please contact us and we will resolve it promptly.
11. Do you ship outside of France?
Yes, we deliver to most EU countries.
If you are located outside the EU, please contact us at contact@norydexan.com to check availability.
12. How can I contact customer support?
Our support team is available 24/7 to assist you with any questions regarding your order, shipping, or products.
You can reach us at contact@norydexan.com.